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Tutoring Services

Terms of Use

Access to the website would be considered as the acceptance of the terms and conditions by the user or customer.

Changes to Terms of Use
TutorService.com reserves the right, from time to time, with or without notice to the user, to change these Terms and conditions in our sole and absolute discretion. Current Terms and Conditions can be viewed on by clicking “Terms and Conditions” button on the TutorService.com website. The current Terms and Conditions shall supersede all previous Terms and Condition.
How our service works
Registration
To use our services, you are required to register at our website ensuring that you receive a valid account and password for the same. Maintaining and securing the user account will be the responsibility of the user. When a user registers with the TutorService.com website, he/she is required to furnish accurate and current information. This ensures that users get all/any notification or information. Users need to update their data on a regular basis. You hereby agree not to use the information given on the website or any other information which is in any way related to the TutorService.com website for any business or for employment before the advanced written permission from the management of the company.
 
Anytime Tutoring (if applicable)
Anytime Tutoring provides sessions at anytime 24/7 of the course purchased for a particular duration of time. This service is available at anytime during the day which may change. Tutors are available for a limited time and depending entirely on the queue at that moment. Students will get a tutor available at that moment. Thus in this type of service, the same tutor is not guaranteed. TutorService.com reserves the right to restrict the usage during the busiest hours. TutorService.com reserves the right to modify the definition of anytime tutoring with relevance to its usage or availability of subjects, sessions or the meaning of anytime without any prior notice. For getting the best possible service and personalized attention, please speak to our customer care representatives.
 
Session Scheduling
Scheduled tutoring is a customized package for students with different requirements. Students are able to attend pre-scheduled one-to-one online sessions. Students get the privilege to schedule their sessions themselves with their preferred tutors and at their convenient time. The convenient time must be from the availability calendar of the website.
 
Free Live Tutoring (Trial)/Free Trial (if applicable) 
We at TutorService.com believe in a ‘try before you buy’ policy. We invite all potential users to try our service by providing 15-minute free trial for varied subjects. One student is allowed to avail one free trail on only one subject. Users or students must have a high-speed internet connection to use this service. Once the student is logged into the Free Trial, the TutorService.com support staff team will assist the student in demonstrating the online tutoring process and features of our website. Information provided by the user or student will be stored in the TutorService.com database which will be used by us in maintaining a future customer relationship.
 
Hours of availability
We are available 24x7 for customer support but users may not always get the session booked as the tutors might be busy with other appointments. TutorService.com reserves the right of altering tutors time schedule with or without any prior notice to the user. Due to weekly system maintenance we do not offer tutoring or administrative services on Saturdays from 10:30 PM - Sunday 11:30 AM E.S.T. However, emails will be replied to within this period. Thank you for your understanding.
 
Academic Quality
TutorService.com strives to adhere with the local and national curricula and standards of the US, Canada and the UK. We cannot guarantee that your tutor is knowledgeable in every subject. However TutorService.com will ensure that the quality of the service delivered is acceptable to the user. Students will be required to furnish details to TutorService.com customer service representative for better services.
 
Technology
TutorService.com uses proprietary, licensed third-party technologies and free technology products. While all attempts are made to ensure stability and availability of technologies used by TutorService.com, the company cannot get guaranteed uptime. You are solely responsible for all service, telephony and/or other fees and costs associated with your access to and use of the Services and for obtaining and maintaining all telephone, computer hardware and other equipment required for such access and use.
 
Intellectual Property Rights
Copyright
All content included on the TutorService.com.com website and delivered to subscribers as part of the service, including text, graphics, logos, designs, photographs, button icons, images, audio/video clips, digital downloads, data compilations, and software, is the property of TutorService.com, or its suppliers and is protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of TutorService.com and its affiliates, and protected by U.S. and international copyright laws.
 
Content shall not be reproduced or used without written permission from TutorService.com. You agree not to decompile, reverse engineer or disassemble any software or other products or processes accessible through the TutorService.com website, not to insert any code or product or manipulate the content of the TutorService.com web site in any way that affects the user's experience, and not to use any data mining, data gathering or extraction method. TutorService.com reserves the right to terminate your membership hereunder if TutorService.com, in its sole and absolute discretion, believes that you are in violation of this paragraph, such violations including the copying of content provided to you by us or the copying or other unauthorized use of our proprietary content. The use of the TutorService.com service is solely for your personal and non-commercial use. Please see the instructions at the end of these Terms of Use for notifying us of the presence of any allegedly infringing content on the TutorService.com web site.
 
Trademarks
The TutorService.com logo and TutorService.com, are trademarks or service marks of Online Educational Services Inc. The TutorService.com website, including but not limited to its graphics, logos, page headers, button icons, scripts and service names constitute trade dress of TutorService.com . The trademarks, service marks and trade dress of TutorService.com can not be used or reproduced without prior written approval from TutorService.com and may not be used in connection with any product or service that is not affiliated with TutorService.com, in any manner that is likely to cause confusion among customers, in any manner that dilutes the rights of TutorService.com, or in any manner that disparages or discredits TutorService.com. Other trademarks that appear on the TutorService.com Web site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by TutorService.com. Any images of persons or personalities contained on theTutorService.com web site are not an indication or endorsement of TutorService.com or any particular product or our service unless otherwise indicated.
 
Billing and Membership
All the membership and billing related issues can be identified and seen by clicking ‘My Account” on the top right corner of the webpage after login to the website. All the account related information and billing related information can be seen here by the user 
 
Billing
By using the TutorService.com service, you are expressly agreeing that we are authorized to bill you a monthly/Hourly/weekly/yearly subscription fee, for your use of the TutorService.com service. "Billing" shall indicate either a charge or debit, as applicable, against your paid subscription, including a checking account, where applicable.  The billing cycle will depend on the type of plan you have selected to subscribe. For example, if you have bought a three month subscription, you will be billed at the beginning of the subscription and subsequently after the subscription expires, customers will be required to re-purchase the Subscription for the next term and bill cycle will be the purchase date. We will not automatically bill your Payment Method each month on the calendar day corresponding to the commencement of your membership. You are required to purchase the package or you may contact our customer services representative. Please note that we do not save any billing information in our database. When you make the payment, the transaction follows the PayPal gateway which is safe and secure. We may change the fees and charges, or add new fees and charges from time to time. We will give you advance notice of these changes by e-mail.
 
 Cancellation
To cancel/reschedule a pre-scheduled session, you may log on to your account and cancel the particular session or sessions. Running sessions cannot be canceled. If the session is canceled within 12 hours of the scheduled time, 50% of the session charge would be levied to your account. Sessions must be canceled more than 12 hours before the scheduled time in order to avoid any charge. Please Note: For your safety and convenience, we verify customer details before canceling your subscription. Please use your Subscription Number and login email in all communication with us. Leaving a voice mail, sending an email or posting a message on Customer Care chat will NOT lead to a cancellation of your account unless and until your email is acknowledged and you are confirmed by TutorService.com through email about the cancellation.
 
Satisfaction Refund Policy
We at TutorService.com follow a Satisfaction Refund Policy. According to this policy, you would get a 50% refund if you have purchased and used at least 8 hours per month are not completely satisfied with any of our tutors you have taken sessions with after 6 consecutive months. However, you must try all tutors available within your required subject area . Please note that the refund can be issued only through the original mode of payment. Refund can be requested only within 5 days of the date of the written request. Refund is subject matter of company consideration. Refund due to technical problems will be issued only if our technical support team is not able to resolve the problem.
While taking the session if your tutor appears unsatisfactory, he needs to be reported in the first 20 min to the administrator or Chat support Executive or via email; otherwise the session will be considered as completed and would not be liable for refund.
Subscriptions taken are supposed to be used by the customers. In case the customer is not able to use it due to his choosing, no refund can be requested or processed. In that case the customers will have the option to transfer the credit to another person with consent of TutorService.com.
 
Pricing
We at TutorService.com reserve the right to change prices without any advance notice, confirmation and to offer promotions periodically to certain groups of customers and thus not available to all customers. Prices will not rise during the current month of subscription or during the duration of a test prep package but can change for subsequent months or test prep packages.
 
Web Site Content
We reserve the right to display and promote the content or other information on our Web site to you in any manner we choose in our absolute discretion. In addition, the TutorService.com web site allows you and other third parties to post comments, give feedback concerning the services offered, our tutors, and subject content distributed by us. Any opinions, advice, statements, services, offers, or other information that constitutes part of the content expressed or made available by third parties on the TutorService.com web site are those of the respective authors or producers and not of TutorService.com or its shareholders, directors, officers or employees. Under no circumstances shall TutorService.com or its directors, officers, or employees be held liable for any loss or damage caused by your reliance on information obtained through the TutorService.com web site. It is your responsibility to evaluate the information, opinion, advice, or other content available through the TutorService.com web site.
 
Testing Service
We at TutorService.com continuously strive to improve our services in every possible area with regards to plans, pricing and promotions and we reserve the right to exclude you or include you in such affairs without notice.
 
Conduct
You may only access the site and use the Company Content and the Services for lawful purposes. You are solely responsible for the knowledge of and adherence to any and all laws, rules, and regulations pertaining to your use of the Services.
 
You agree that you will not in any way:
Interfere with the ability of others to access or use the Services, disrupt the normal flow of communication or otherwise act in a manner that negatively affects other users' ability to use the site or the Services claim a relationship with or to speak for any individual, business, association, institution, or other organization for which you are not authorized to claim such a relationship; or interfere with or disrupt the Services or servers or networks connected to the Services, or disobey any requirements, procedures, policies, or regulations of networks connected to the Services.
You agree with TutorService.com that you will follow the code of ethics and behave responsibly with the tutor and would not discuss any matter other than that for which the class is scheduled. You agree not to disclose any personal information in the online classroom which may include email id or phone number or suggest any offline meeting or telephone conversation. You agree to immediately report to us at info@TutorService.com.
 
Limitations on Use
All payment information and or credit card details must be submitted by an adult. Users who are under the age of 18 can also use the service offered but this can happen only when the parents or the legal guardian are involved in the process. The content on the  TutorService.com website is the property of the company and therefore use of this content can only be used for personal use and not for any commercial use without the prior consent of the management.
You may not download (other than through page caching necessary for personal use), modify, copy, distribute, transmit, display, perform, reproduce, duplicate, publish, license, create derivative works from, or offer for sale any information contained on or obtained from TutorService.com.
 
Fair Usage Policy
If applicable, in a monthly tutoring subscription, TutorService.com offers anytime instant sessions for a single student. Every student must have his or her own tutoring subscription. Subscription abuse applies to usage of one account by multiple students in the same family, sharing a subscription with others. These constitute a violation of the terms of service and TutorService.com reserves the right to cancel a customer account or limit usage if there is suspected account abuse. If your account is suspended or limited please contact customer service. Cancelled or limited accounts are not entitled to any refunds for used or unused subscription services so keep your account login information confidential and private and cancel sessions you can't attend (12 hours before the scheduled time or please (see Cancellation Policy) to allow booked tutors to be available to help other students.
 
In scheduled tutoring subscriptions, TutorService.com offers services of booking as many sessions as you can as per your need. Attendance in the session scheduled is mandatory and not showing up for it would be liable to be charged. Decision of the charge is reserved to TutorService.com and may vary according to situation.
 
Children's Online Privacy Protection Act
TutorService.com is committed to fully complying with the Children's Online Privacy Protection Act of 1998. We urge children to check with their parents before entering information on any Web site and we encourage parents to discuss with their kids restrictions regarding the online release of personal information to anyone they don't know.
 
Homework Help Service
For Homework Help, we request only a small amount of information to identify a user. TutorService.com does not sell, market, trade, or otherwise share personally identifiable information with any third party. If there is any change in this policy in the future, TutorService.com will notify a child's parent to get his or her consent. Parents have the right to consent to the collection and use of their child's personal information without consenting to the disclosure of that information to third parties. 
 
Right to Terminate
We reserve the right to terminate or restrict your use of our service, without notice, for any or no reason whatsoever.
 
Links
Few of the hyperlinks provided on the TutorService.com website(s) will lead to other websites as well and not directly controlled by TutorService.com and in addition may also link themselves to other sites that have not been reviewed and, hence, are not responsible for any content provided by them or the privacy policy of the company
 
Copyright Infringement
It is the policy of TutorService.com to respect the intellectual property rights of others. TutorService.com does not promote, foster or condone the copying of copyrighted material or any other infringing activity. If you believe your work has been copied in a way that constitutes copyright infringement, are aware of any infringing material on the TutorService.com Web site, or know of someone who is making unauthorized use of the content of the TutorService.com Web site, please notify us of your concern by submitting a written notice to us at info@TutorService.com.
 
Attention General Counsel
Your notice must be signed and contain the following:
  1. A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright interest;
  2. Identification of the copyrighted work claimed to have been infringed;
  3. Identification of the material on the TutorService.com Web site that is claimed to be infringing, and information reasonably sufficient to permit us to locate the material;
  4. Sufficient information to permit us to contact you, such as your address, telephone number, and, if available, your e-mail address;
  5. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
  6. A statement that the above information is accurate, and under penalty of perjury, that you are, or are authorized to act on behalf of, the owner of the copyright that is allegedly infringed.
Our copyright notice email address is info@TutorService.com. Please note, however, that in order for your notice to us to be effective under the Digital Millennium Copyright Act, your notice must be in writing and contain the elements described above. We will not be able to respond to any customer service or other issues through this email address. For queries that are not related to copyright matters, please see other ways to contact us.
 
Indemnification
You agree to indemnify, defend and hold harmless TutorService.com, and our affiliates, officers, directors, agents, partners, employees, licensors, representatives and third party providers (including our affiliates' respective officers, directors, agents, partners, employees, licensors, representatives, and third party providers), from and against all losses, expenses, damages, costs, claims and demands, including reasonable attorney's fees and related costs and expenses, due to or arising out of any User Content you submit, post to, email, or otherwise transmit to us or through the Services, your use of the Services, the Company Content or any portion thereof, your connection to the Services, or your breach of these Terms. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to fully cooperate with such defense and in asserting any available defenses.
 
Modifications to the Service
We may add, change or eliminate features, pricing, nomenclature and other aspects of the Services and make other changes at any time and these Terms will continue to apply to the Services as modified. We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the site or the Services (or any part thereof) with or without notice. You agree that we will not be liable to you or to any third party for any such modification, suspension, or discontinuance of the site or the Services.
 
General
These Terms and any policies applicable to you posted on the site constitute the entire agreement between the parties with respect to the subject matter hereof, and supersede all previous written or oral agreements between the parties with respect to such subject matter. All rights not expressly granted herein are expressly reserved. These Terms shall inure to our benefit and to the benefit of our agents, licensors, licensees, successors, and assigns. If any provision of these Terms is found to be illegal or unenforceable, these Terms will be deemed curtailed to the extent necessary to make the Terms legal and enforceable and will remain, as modified, in full force and effect. These Terms and all matters or issues collateral thereto will be governed by, construed and enforced in accordance within the Jurisdiction of Online Educational Services Inc.’s domicile applicable to contracts executed and performed entirely therein (without regard to any principles of conflict of laws), and jurisdiction for any court within said domilcile . Any notice or other communication to be given hereunder will be in writing and given by facsimile, postpaid registered or certified mail return receipt requested, or electronic mail. Nothing in these Terms shall be construed as making either party the partner, joint venture, agent, legal representative, employer, contractor or employee of the other. Neither party shall have, or hold itself out to any third party as having, any authority to make any statements, representations or commitments of any kind, or to take any action that shall be binding on the other except as provided for herein or authorized in writing by the party to be bound.
 
Trademark Notice
The trademarks, logos, and service marks (collectively the "Trademarks") displayed on the TutorService.com are registered and unregistered trademarks of TutorService.com, its affiliates and others. Nothing contained on theTutorService.com website should be construed as granting, by implication, estoppels, or otherwise, any license or right to use any Trademark displayed on the website without the written permission of TutorService.com, or such third party that may own the Trademark displayed on the website. Your misuse of the Trademarks displayed on the website, or any other content on the website, except as provided herein, is strictly prohibited."
 
Disclaimer of Warranty & Limitations
The Company Content, The Site, The Services and each portion thereof are provided "as is" without warranties of any kind either express or implied. To the fullest extent possible pursuant to applicable law, we disclaim all warranties, express or implied, with respect to the site, the company content, the services and each portion thereof, including, but not limited to, implied warranties of Merchantability, fitness for a particular purpose, noon-infringement or other violation of rights.
 
We do not warrant or make any representations regarding the use, validity, accuracy, or reliability of, or the results of the use of, or otherwise respecting, the company content, the site, the services, each portion thereof or any third party sites.
 
Under no circumstances, including, but not limited to, negligence, shall we or third parties be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the company content, the site, the services or any portion thereof, even if we or our site, the services or any portion thereof, even if we or our authorized representatives has been advised of the possibility of such damages. If your use of the site, the company content, the service or any portion thereof results in the need for servicing or correction, you assume any costs thereof. Some states, provinces or territories don’t allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Neither we, nor third parties warrant the accuracy or completeness of the information, text, graphics, links or other item contained in the company content, the site, the services or any portion thereof or any reports of verification services. You agree not to hold us ( or our agents, employees or tutors) liable for any instruction, advice or services delivered which originated through the site, through any verification service or in connection with the company content, the services or any portion thereof.